T-Mobile managed to do what a massive rebrand and years of advertising couldn’t do. They’ve managed to make the thought of dealing with my cable company, Spectrum, seem appealing.
It is my fervent hope that Our Lord’s admonition to love our enemies does not apply to corporations. If it does, I’m sunk. There are things I hate as much as I hate the entity that calls itself Frontier Communications, but there is nothing that I despise more. I suspect that the company is corrupt; I know it is incompetent.
I sometimes wonder how we get anything done at all. Usually, I wonder that while sitting on hold with customer service. I especially find myself wondering that when said customer service has to do with cellular service. I was wondering that today.
It was an innocent — even endearing — touch when I received a delivery today. The delivery person left a sticker on the bag thanking me for my patronage. The sticker depicted five stars, a not too subtle hint at his desire for a five star review. And he deserved it — the items came quickly and correctly and in perfect condition. But, it got me thinking about how weird our view of customer service surveys has become.